Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Hello! I am here to provide you with additional information about our shipping process.
We provide same day shipping for all orders placed before 10am Monday-Friday to ensure that you receive your purchases as quickly as possible. This means that if you place an order before the specified time, we will immediately start processing and packaging your items for shipment, so you can have them in your hands in no time.
However, delivery times do vary depending on your location. We understand that each customer’s location is unique, so we strive to provide accurate delivery estimates with the tracking details. If you have any specific questions about the shipping process or your order, please don’t hesitate to reach out to our customer service team for assistance. We are always happy to help!
There is no need to create an account, simply order what you need from our website
Simply send us an email with the new address, Please note once the order has been booked with the freight company we cannot change any information.
All our order come with tracking details
We do not keep any credit card details on file./
All prices include GST
Yes we ship worldwide, Some items may not be able to send, big bulky items, please check with us before ordering
Most orders are sent in one package, Bigger items may be in separate packages.
If you need to swap an item
Returns and Exchanges
We have a 30 day return policy, Products must be unopened and in original packaging, We will need to deduct the freight cost and also the return freight will need to be paid by the buyer.
Simply send us a email with a attached photo of what you received. Please include either a copy of your invoice or a order number.
Simply send us a email with a attached photo of what the damage. Please include either a copy of your invoice or a order number.
Please email us at, sales@uvglowpaint.com.au
You can either phone us or contact us via the contact form.
If your order isnt packed and booked with the freight company, Simply email us with the correct details.
Yes you can, as long as the order hasn’t been packed.
Yeah sure, We are the manufactures so products don’t normally go out of stock.